Frequently Asked Questions

Frequently Asked Questions

How do I place an order?
Simply select products and place in your shopping basket, go to the check-out, make additions or deletions if you need to, fill in your contact/delivery details and press submit. This takes you to a page to select either pay online or pay on delivery which can be either cash or cheque.
 
Is there an order deadline for delivery? 
Yes, as long as you order before 10.30am on Wednesday then you will receive your delivery that Friday/Saturday. If you order later than this, then delivery cannot be guaranteed, although we always do our best to fulfill your requirements.
 
How do I pay?
You can play online and we accept all major credit and debit cards: Visa; MasterCard; Maestro; Amex; Solo & Electron. You can also pay on delivery with either cash or a cheque*.
 
What happens after I place my order? 
You will receive an automatic email confirming your order. And you will then receive a further email informing you of the two-hour time slot allocated for your delivery.  
 
Can I select a delivery slot? 
No, we optimize each individual weekly delivery on a 'milk-run' basis, this means we keep the food miles to an absolute minimum, we are flexible and do try to fit in with your arrangements. Please note if there are special delivery arrangements in 'Additional Comments'.
 
What areas do you cover?
We deliver in a 35-mile radius of Morpeth, Northumberland. If you are unsure if we deliver to you please ring on 01670 505238.   A Rough Guide: is 35 miles North West & North East of Morpeth, up as far as Bamburgh & Wooler - out to Corbridge/Hexham in the west; south of Morpeth as far as Washington and Sunderland and all of the coastal region.
 
Do I need to register?
No, you don't need to register, however if you do your shopping experience will be quicker and more convenient. If you are registered it means that each order you place is saved, so you can refer back to what you ordered last week or last month. It also allows you to place certain items in 'My Favorites', this allows you to go to 'Favorites' and select the items you wish to re-order with ease and convenience. And the final benefit is that you do not need to continually fill in your contact details, it is all saved for you.
 
Do you have favorites sections?  
Yes at the bottom of each product you will find 'Add to Favorites' if you click this it will put that product in your very own special favorite list [only accessible if you log on]. However, if this product becomes unavailable for reasons of seasonality then it will be removed automatically from your favorite list.
 
What happens if the item is not available?
We occasionally have to make substitutions; you will never pay more than the price of the item you ordered even if we substitute with a higher priced product. Prices can vary on the day, particularly fish and cheese, vegetables and fruit.   PLEASE NOTE: there is a button on the check-out page that allows you to choose whether you would like replacements or wish a refund.
 
How do I use the discount code? 
On the check-out page you will find a box beneath your shopping list that asks for a discount code, simply place your code and click 'apply' this will automatically discount your order.
 
What happens if I change my mind and I want to delete or make additions to my order? 
That is not a problem, please just email or ring the office 01670 505238 and place your request, one of the FLF team will do the rest for you.
 
What is the delivery charge?
Delivery on Friday & Saturday is £3.50. Delivery on Sunday & Mondays (available to holiday cottages only) is £5.00. Postal Delivery charges are £7.50 for upto 20 Kilo 
 
What is the minimum spend?
£15.00
 
Do I have to order every week?
No.
 
Do I have to register to order?
No.
 
I can't find a product? 
There is a search facility on the home page and on each category page, simply type the item/ingredient or recipe title into the search facility. If you still can't find what you are looking for please ring on 01670 505238, we will always try to source the product you need.
 
What happens if I am not at home when the delivery is made? 
If no-one is home when the delivery is made, the driver will leave a note and look for a safe place to leave the order, suitably weather proofed. The driver may also ask a neighbour to take in the order. If none of those options are available then a second delivery attempt will be made, but often that will be at the end of the day or a Saturday.
 
 
Holiday Cottage Information:
 
We are holidaying in the region in two months time when can I place my order?
You can order as far in advance as you wish, as long as your holiday arrival date is specified.   Order as above but payment must be online in advance of holiday. Please put holiday Cottage Company or owner details and date of arrival on order.  
 
I want to add items to my grocery delivery how do I do this?
You can make changes and alterations right up to the Wednesday before delivery please just email or ring the office 01670 505238 and place your request, one of the FLF team will do the rest for you.
 
How do we know when you will deliver?
We deliver on the day of your arrival, we deliver before you actually arrive at your destination, we will put everything away for you in the relevant fridge, larder, fruit bowl or bread bin.